Wipro New Big Hiring Drive: Wipro has listed an opening for the Associate Content Moderation role in Bengaluru, Karnataka. The position focuses on content moderation, process compliance, handling client queries, and maintaining service quality according to defined standards.
This opportunity involves following established procedures, documenting issues, resolving queries, and escalating serious concerns when required. Candidates should review the role responsibilities and mandatory skill before applying.
Wipro Recruitment 2026: Job Details
- Company: Wipro Limited
- Job Title: Associate Content Moderation
- Location: Bengaluru, Karnataka
- Posting Start Date: October 14, 2026
- Mandatory Skill: Content Moderation
Job Responsibilities
The selected candidate will be responsible for supporting daily operations, maintaining process quality, and helping ensure client queries are handled within the defined service-level agreements (SLAs).
Key responsibilities include:
- Managing transactions according to required quality standards and established procedures.
- Recording, tracking, and documenting client queries and resolution steps.
- Handling incoming requests through telephone and email in a professional manner.
- Resolving client queries within defined SLAs and escalating serious issues when necessary.
- Using internal knowledge bases and resources to support effective problem resolution.
- Maintaining accurate records using designated tracking systems.
- Diagnosing client issues and guiding users through step-by-step solutions.
- Explaining product features and helping clients navigate product menus.
- Following up with customers to collect feedback and support SLA compliance.
- Participating in product training and self-learning activities to improve job knowledge.
Skills Required
The mandatory skill listed for this position is Content Moderation. The job description also emphasizes professional communication, accurate documentation, troubleshooting, customer service, and adherence to established processes.
Candidates should be prepared to follow quality guidelines, maintain records, manage assigned tasks efficiently, and escalate issues appropriately.
Performance Expectations
Performance will be measured through the number of cases resolved per day, compliance with process and quality standards, SLA achievement, customer feedback, productivity, efficiency, attendance, and completion of required training.
How to Apply for Wipro Associate Content Moderation
Interested candidates can look for the Associate Content Moderation vacancy through Wipro’s official careers website.
Wipro New Big Hiring Drive Link – Click Here
Note: The provided job description does not specify the salary, educational qualification, experience requirement, application deadline, or a direct application link. Candidates should check the official vacancy details for any additional eligibility criteria before applying.