Hexaware New Hiring: A company is seeking applicants for the Executive Voice/Non-Voice job in Bhopal, Madhya Pradesh. Candidates who are freshers as well as experienced are eligible to apply for this customer service job.
Job Overview
- Job Title: Executive – Voice/Non-Voice
- Location: Bhopal, Madhya Pradesh, India
- Qualification: HSC and Above
- Experience: Fresher or Experienced
- Shift: Rotational Shifts
- Processing: 24×7, mainly US shifts
- Transport: One-way transport during night shifts
Job Responsibilities
- Give prompt, professional, accurate, and reliable customer service.
- Be sure to escalate customer concerns appropriately.
- Maintain a professional and positive attitude.
- Respect the policies, guidelines, procedures, and the quality standards of the company.
- Respond to emails from customers while still maintaining your efficiency.
- Identify the problems of the customer and suggest solutions.
- Manage difficult or angry customers in a professional manner.
- Be clear in your communication and build customer relations.
Eligibility Criteria
- Candidates must have passed HSC or equivalent.
- Experienced and fresh graduates are eligible to apply.
- A high level of English communication skills is essential.
- Candidates must be comfortable working on rotational and US shifts.
- Ability to write at a rate of at least 22 words per minute, with only grammatical errors.
- Proficient writing, problem-solving and ability to handle customers.
How to Apply
Candidates who are interested and meet the required qualifications must check the official recruitment details and then apply for the appropriate recruitment procedure.
Final Words
The Executive Voice/Non-Voice position located in Bhopal will be a good fit for applicants who are seeking customer service positions. Candidates must be able to handle rotational shifts English communicating, and deal with customer inquiries professionally.